For all customer service issues, including:

  • Leaks
  • Billing Questions
  • Sewer Spills
  • Missing Manhole/Meter Lids
  • Water Pressure Problems
  • Discolored Water
  • Clogged Storm Drains

Identity Theft Alert


Federal law enforcement officials have identified an identity theft scam that states that if the user provides a Social Security number or other personal information, the Obama administration will pay his or her utility bills. This is a scam. Please do not provide your personal information to anyone online. If you think you have been a victim, please call 911 or your local police precinct and the credit bureaus (Experian 1-888-397-3742, TransUnion 800-680-7289, Equifax 1-888-766-0008). Also call 404-658-6500 to cancel the fraudulent payment and make a valid payment.

More importantly, DO NOT use the account and routing numbers provided to pay your water/sewer bill.

 




City of Atlanta
55 Trinity Avenue
Suite 5400
Atlanta, Georgia 30303
Tel: 404.330.6000
Fax: 404.658.6637

Customer Service
Call: 404.658.6500
watershedhelp@atlwater.com