Answers for Customers

We want you to be informed of the projects and the progress we are making.

Department Earns National Award
Department of Watershed Management has earned a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA), an organization representing the nation's largest publicly owned drinking water utilities. Announced at the group's annual meeting, the award honors outstanding achievement in implementing the nationally recognized Attributes of Effectively Managed Utilities.
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WebConnect/Convenience Fee Update
DWM's WebConnect online payment system upgrade is in its final testing stages and should be available within a few months. WebConnect provides several new features for customers interested in viewing or paying their bills, including the ability to set up recurring payments, to make future payments that will occur on specific dates, and to more easily manage and pay for multiple water/sewer accounts.
Learn more | WebConnect Video Tutorial and Login Page

Stormwater Pollution Prevention Tips
Are you contributing to stormwater pollution when you work in your yard? Leaves, lawn clippings and branches often end up in City storm drains, where they can clog pipes. Lawn waste that passes through the storm drains also winds up in our creeks, streams and rivers. Yard waste (especially grass clippings), in streams can add unnaturally high levels of nutrients which can lead to fish kills. Yard waste can contain herbicides, pesticides and fertilizers; it also may contain seeds and roots that can spread non-native and invasive plants to streams and their surroundings.
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Proctor Creek Water Quality Improvement Plan Moves Forward
DWM's Bureau of Watershed Protection is working with the Atlanta Regional Commission (ARC) and interested individuals to create a water quality improvement plan for Proctor Creek. Located in Northwest Atlanta, Proctor Creek crosses several Neighborhood Planning Unit boundaries, residential areas and industrial areas. ARC and DWM have conducted three streamwalking events in which volunteers traverse the waterway in search of obvious pollution sources.
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Commissioner Hunter Responds to AJC Article
David Bennett's article, "What Stinks? High Cost of Water, Sewer," brings up some important points: the enormous cost of Clean Water Atlanta is being borne by Atlanta's water/sewer customers; without this work, the City couldn't handle the wastewater and deliver the drinking water for the existing population, never mind have the capacity for growth; the work was neglected for decades; and the work being done now will benefit not just current residents, but also their children and grandchildren, thus, it is appropriate that the costs are financed over 30 years.
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The MOST- What is it and How is it Used?
The Municipal Option Sales Tax (MOST) is a one-cent sales tax applied to most products purchased within City limits. Revenues generated by the MOST are used to help fund improvements to the City's water and sewer infrastructure.
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DWM's Contribution to the Beltline Project
DWM is providing up to $30 million to build a stormwater detention pond near City Hall East in the Old Fourth Ward Section of the City. DWM had originally planned a $40 million extension of the Combined Sewer Overflow (CSO) Storage tunnel but determined that the detention pond would be less expensive and would address additional combined sewer capacity needs in the area.
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DWM Celebrates Completion of Sewer Group 1
The City of Atlanta Department of Watershed Management successfully completed all work required in the first of two federal consent decrees in 2008. The second consent decree requires inspections and repairs of all other sewer lines by 2014. DWM completed required repairs for all sewer lines in Sewer Group 1 (SG1) on time and under budget in July. SG1 included the most deteriorated sewers in the City.
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