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Bureau of Drinking Water

Brown Water

Brown water occurs when normal sediments in the water lines become stirred up or “agitated.” Agitation can occur when the lines are turned off for repairs or when a line breaks. The brown color is usually from iron (rust) particles that come off of the older pipes. Although it is undesirable, the water is safe to drink. The color can stain white clothes in the washing machine. Try to eliminate the brown color by running your cold water for 15 to 20 minutes (run from an outside faucet). If the color does not go away, the outside lines may need to be flushed.

To report persistent brown water, contact Customer Service at 404-658-7220.

 

Christopher J. Hebberd
Deputy Commissioner




Water Quality
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Important Numbers

Administrative Office
404.235.2006

Water Quality
404.658.7220

Leaks, running water and broken mains
404.658.7220

After Hours Emergency
404.658.(7220-7226)