- Customer Service
- Inside DWM
Wastewater Treatment and Sewer Collection Systems | Frequently Asked QuestionsWhat is a sewer tap?
The sewer tap is the physical connection point where the home's sewer line connects to the City of Atlanta main municipal sewer line.
What is a sewer service lateral?
What is the Office of Wastewater Treatment & Collection?
The Office of Wastewater Treatment & Collection manages the daily operations of the City of Atlanta’s four (4) Wastewater Treatment Plants, seven (7) Combined Sewer Overflow Facilities, fifteen (16) Pumping Stations, and the Metro Atlanta Wastewater Collection Operation and Transmission “Sewer” System in accordance with the National Pollutant Discharge Elimination System (NPDES) Permits and the federally mandated Consent Decree.
What is the difference between a storm drain and a storm sewer?
What is a storm water inlet?
What is a storm sewer?
What is municipal sewage?
What is a sanitary sewer?
What is a combine sewer?
What is a sewage overflow or sanitary sewage overflow?
What is an outfall?
What is an outfall sewer?
What happens when I request service from the Department of Watershed Management?
When you contact our customer service center, a customer service representative will enter your concerns into our database for tracking purposes. A service request will be generated and an inspector will be dispatched to investigate the issues. Initial contact usually occurs within 24 hours.
What is a service request?
What is an inspector?
Why does the City research easements on my property when handling my sewer
EASEMENT - Gives one party the right to go onto another party's property. Utilities often get easements that allow them to run pipes or phone lines beneath private property.
How are repair requests prioritized?
What are issues that the Department does not address?
Some of the problems that don't qualify for repair are:
· Broken or leaking gutters and downspouts.
· Low spots between homes or properties where water stands.
· Leaking basements and wet crawl spaces caused by the slope of the property.
· Underground springs.
What to do when a sewage backup occurs in the home/yard, etc.?
Contact our Customer Service Center for assistance at 404-624-0751
What is the schedule for cleaning storm drains
Catch basins are cleaned on a quarterly basis in the Combined Sewer Area and on a per call basis outside of the Combined Sewer Area.
The City of Atlanta does not maintain creek or stream on private property. The City of Atlanta maintains creeks within city parks on City of Atlanta property. The City of Atlanta also maintains creek banks as necessary to protect city utilities.
Who is responsible for cleaning up sewage spills and things of this nature?
Spills on private property or inside a private building is the responsibility of the property owner. Spills that occur due to intentional or unintentional diversion of flow from a sanitary or combined sewer collection and transmission system are the city’s responsibility.
City of Atlanta
55 Trinity Avenue
Atlanta, Georgia 30303
Need Help with
a Sewer related problem?
Please call our 24-hour customer service hot-line at (404) 658-6500
(Press #2 Option)
Please contact Linda Crossland, Customer Service administrator at 404-954-6332
or e-mail here