Contact Us

Need help understanding your bill? Is there a water or sewer emergency that you need to report? For all of your customer service needs, we are here to help you.

Watershed Management Important Numbers
Customer Service
404.658.6500
  • Call center hours: 7 AM -6 PM, Monday through Friday
  • City Hall Bill payment location office hours: 8:15 AM - 5 PM, Monday through Thurdsay
    and Friday 8:15AM - 4 PM.
  • Other Payment Locations
  • Questions about your account
  • Questions about your bill
  • Refunds
  • Bill adjustments
  • Water/sewer rate information
  • Pool filling
  • Water/sewer new account fees
  • Request water service
  • Water FAQ's
Bureau of Drinking Water
  • 24-hour water emergency
  • For a Service Request please call 404.658.6500
Bureau of Wastewater Treatment & Collections
404.954.6340
  • Customer Service, Sewer Operations
  • 24-hour sewer emergency
  • Report sewer back-up
  • Report metal plates in the street
  • Service Request
Care & Conserve (Bill Payment Assistance for Qualified Applicants)
404.885.1889
Department of Watershed Management Administrative Offices
404.330.6081
  • Fax number is 404-658-7194
Bureau of Engineering Services
404.546.3282
Public Outreach / Media Relations
404.546.3200

City of Atlanta
55 Trinity Avenue
Suite 5400
Atlanta, Georgia 30303
Tel: 404.330.6000
Fax: 404.658.6637

Customer Service
Call: 404.658.6500
watershedhelp@atlwater.com