Quick Finds

Contact Us

Need help understanding your bill? Is there a water or sewer emergency that you need to report? For all of your customer service needs, we are here to help you.

Watershed Management Important Numbers
Customer Service
404.658.6500
  • Call center hours: 8 AM - 8 PM, Monday through Friday
  • City Hall Bill payment location office hours: 8:15 AM - 5 PM, Monday through Friday
  • Other Payment Locations
  • Questions about your account
  • Questions about your bill
  • Refunds
  • Bill adjustments
  • Water/sewer rate information
  • Pool filling
  • Water/sewer new account fees
  • Request water service
  • Water FAQ's
Bureau of Drinking Water
  • 24-hour water emergency
  • For a Service Request please call 404.658.7220
Bureau of Wastewater Treatment & Collections
404.624.0751 (you may dial 0752 through 0756, if busy) select option 2
  • Customer Service, Sewer Operations
  • 24-hour sewer emergency
  • Report sewer back-up
  • Report metal plates in the street
  • Service Request
  • Wastewater Operations Customer Service Administrator 404.635.2597 or e-mail here
Care & Conserve (Bill Payment Assistance for Qualified Applicants)
404.885.1889
Clean Water Atlanta - Information on Infrastructure Projects
404.529.9211
Department of Watershed Management Administrative Offices
404.330.6081
  • Fax number is 404-658-7194
Bureau of Engineering Services
404.330.6708
Public Outreach / Media Relations
404.589-2683