Customer Service

The City of Atlanta is committed to providing quality customer service that exceeds the Public's expectations for timely and effective delivery of City services. In the Department of Watershed Management, we will fulfill that commitment by sustaining high quality customer service through accuracy, accountability and communication. The information on these pages is intended to guide you through the process of establishing service, paying your bill, requesting repairs and answering other service questions regarding Clean Water Atlanta initiatives.  

Customer Service
(404) 546-0311

We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.