Adjustment / Dispute

If you have had a repair made, you can download and complete the Water Service Adjustment Request form.  Please attach your repair invoice and/or a statement from your plumber.

The completed Water Service Adjustment Request form can be faxed or mailed to:

City of Atlanta
Department of Watershed Management
Dispute Resolutions
72 Marietta St NW
Atlanta, GA 30303
Fax:  404-658-6737

The City does not adjust bills based on toilet leaks unless the customer has a hearing impairment.  The customer must present a medical form indicating such impairment along with the Water Service Adjustment Request form before his/her bill will be adjusted for a toilet leak.

If you believe your bill is incorrect, there are a few steps you can take.
First, you can discuss your concerns by calling the DWM Customer Service Call Center at 404-546-0311, Monday – Friday, from 7 AM – 6 PM.   The Customer Service Representative will indicate how much you should pay while your dispute is being handled and will tell you approximately when you will be contacted with the results of the investigation.

Or, you can fax or mail a letter to:

City of Atlanta
Department of Watershed Management
Dispute Resolutions
72 Marietta St NW
Atlanta, GA 30303
Fax:  404-658-6737

When you contact us, please be sure to provide the following information:

- Your name (printed)
- Account number
- The address of the property where water and sewer service charges were incurred
- Your mailing address, if it is different from the address where we provide your water and sewer services
- A telephone number where you can be reached between the hours of 8 AM and 5 PM, Monday through Friday
- A brief summary of why you believe the current charges are incorrect, along with any supporting materials or documentation that could help us to resolve the issue

 

 

 

Customer Service
(404) 546-0311

We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.