Bill Pay Options

Since October 1, 2017 – all online and telephone bill payment convenience fees have been discontinued.

For your convenience, we offer several ways to pay your water/sewer service bill:

By phone - You can pay over the phone using a MasterCard, Visa or Discover card by calling 404.546.0311, 24 hours a day, seven days a week.

Night Deposit Drop Box is available at the 68 Mitchell Street entrance of Atlanta City Hall. (Leave only checks or money orders only)

Customer Service Center - Payment windows are available on the first floor of Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303.  We accept Visa, Master Card, American Express and Discover cards.  Hours of operation 8:15 am-5:00 pm

More locations to serve you are coming soon!

An additional location for bill payments, customer care at 2 City Plaza (72 Marietta Street).  All meter applications will move to 2 City Plaza as well.   

Free and convenient parking available

Easy access to the Five Points MARTA Station

Online - Click here  to pay your bill online using our convenient and secure online bill payment service.

To access the new Invoice Cloud Payment Portal click here.
Click for more information about the Invoice Cloud Payment Portal




Questions? Contact Customer Service at 404-546-0311

Customer Service
(404) 546-0311

We want to hear from you, please use our online form at to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.