Establish Service

Welcome! The Atlanta Department of Watershed Management is pleased to provide you with water and sewer service for your home or business. Please read the following guidelines for establishing new service. To download the start new water and sewer service form. If you have any questions about these guidelines, please call our Customer Service line at (404) 546-0311. 

Rental Customers — Please apply in person at:

City Hall
55 Trinity Avenue, SW
Suite 1650
Atlanta GA 30335

The following items are required:

- A notarized lease agreement
- A required deposit of $80 (varies depending upon meter size) and an account establishment fee of $15
- A valid Government-issued ID
- A completed application for water and sewer service form

Property Owners — If you have recently purchased property, a copy of the Closing Statement, Settlement Statement and/or Warranty Deed is required to establish new service. Please contact our Customer Service Call Center at 404-546-0311 (Monday-Friday, 7:00am to 6:00pm EST), for deposit information and account establishment fees.

 

Customer Service
(404) 546-0311

We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.