Quick Finds

Customer Service

The City of Atlanta is committed to providing quality customer service that exceeds the Public's expectations for timely and effective delivery of City services. In the Department of Watershed Management, we will fulfill that commitment by sustaining high quality customer service through accuracy, accountability and communication. The information on these pages is intended to guide you through the process of establishing service, paying your bill, requesting repairs and answering other service questions regarding Clean Water Atlanta initiatives. Click here for an update on customer billing issues.

Water Questions Wastewater Questions Watershed Protection Questions

WATER BILL APPEAL

Click here to download the Water Service Adjustment Request Application (Appeals Form).

DWM’s Care & Conserve Program offers help to customers who need assistance paying their water bills. For more information, call Southeast Energy Assistance, the organization that manages the program for the City, at 404-885-1877.

Call Customer Service at 404-658-6500 (7am - 8pm) or e-mail us if you have any questions.


Still need help? E-mail us or call Customer Service at 404.658.6500.

Frequently asked questions about water and sewer service and online bill payments.

Click here for information to avoid water cut-offs. Click here for an update on customer billing issues.



Customer Service
(404) 658-6500
Watershedhelp

Evelyn Conyers Customer Service Walk-in / Personal Care Manager

City Hall
Personal Care Customer Service Center hours are
Monday-Thursday,
8:15am - 5:00pm
Friday,
8:15am - 5:00pm


City of Atlanta
55 Trinity Avenue
Suite 5400
Atlanta, Georgia 30303
Tel: 404.330.6000
Fax: 404.658.6637