Quick Finds

Customer Service

The City of Atlanta is committed to providing quality customer service that exceeds the Public's expectations for timely and effective delivery of City services. In the Department of Watershed Management, we will fulfill that commitment by sustaining high quality customer service through accuracy, accountability and communication. The information on these pages is intended to guide you through the process of establishing service, paying your bill, requesting repairs and answering other service questions regarding Clean Water Atlanta initiatives.

Water Questions	Wastewater Questions	Watershed Protection Questions
Billing Appeals and Disputes Tiered Water Rates Brown Water Bad Tasting Water Low Water Pressure Main Break Filling Your Swimming Pool	Sewer Backup Sewer Odor Sewer Main Break Metal Plates	Construction Site Development Soil & Erosion Grease Management Flooding Illegal Discharge Clean Water Atlanta

WATER BILL APPEAL

Click here to download the Water Service Adjustment Request Application (Appeals Form).

DWM’s Care & Conserve Program offers help to customers who need assistance paying their water bills. For more information, call Southeast Energy Assistance, the organization that manages the program for the City, at 404-885-1877.

Call Customer Service at 404-658-6500 (7am - 6pm) or e-mail us if you have any questions.

Still need help? E-mail us or call Customer Service at 404.658.6500.

Frequently asked questions about water and sewer service and online bill payments.

Click here for information to avoid water cut-offs.

Customer Service
(404) 658-6500
Watershedhelp

Customer Service
Call Center Hours
Monday-Friday
7:00am - 6:00pm

City Hall
Customer Service Center Hours
Monday-Friday
8:15am - 5:00pm

City of Atlanta
55 Trinity Avenue
Suite 1650
Atlanta, Georgia 30303

For Work. For Play. For Life.

Customer Service