Customer Service | How to Start Your Water Service

Welcome! The Atlanta Department of Watershed Management is pleased to provide you with water and sewer service for your home or business. Please read the following guidelines for establishing new service. If you have any questions about these guidelines, please call our Customer Service line at (404) 658-6500.

1. If you are a rental customer (you do not own the property where you reside), you will need the following to establish service:

a. Completed water service application

b. Notarized lease agreement from the owner

c. A deposit (generally $80, but varies depending upon meter size) and an account establishment fee ($15). 

2. If you are a property owner (you purchased the property and have a settlement statement, warranty deed or security deed to show as proof), you will need the following to establish service: 

a. Completed water service application

b. Proof of ownership (Settlement statement, warranty deed or security deed)

c. A deposit (generally $80, but varies depending upon meter size) and an account establishment fee ($15).

How do I disconnect my service?
How do I report a leaky or broken meter?
How do I purchase a new water meter?
Frequently Asked Questions


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