Quick Finds

Customer Service

The City of Atlanta is committed to providing quality customer service that exceeds the Public's expectations for timely and effective delivery of City services. In the Department of Watershed Management, we will fulfill that commitment by sustaining high quality customer service through accuracy, accountability and communication. The information on these pages is intended to guide you through the process of establishing service, paying your bill, requesting repairs and answering other service questions regarding Clean Water Atlanta initiatives.

Water Questions
Wastewater Questions
Watershed Protection Questions

Still need help? E-mail us or call Customer Service at 404.658.6500.

Frequently asked questions about water and sewer service and online bill payments.

Debra Henson
Deputy Commissioner


Erica Cockfield
Director, Customer Service Call Center

Marc-Antonie Cooper
Call Center Manager

Customer Service
404-658-6500
Watershedhelp@atlwater.com


Projects
Call 404.529.9211