The
Department of Watershed Management welcomes your business! We have provided
these guidelines to assist you in establishing water service with the
City of Atlanta. It is important to follow these guidelines exactly so
that we may establish your service promptly, so if you have any questions,
please call our Customer Service office at 404.658.6500.
Purchasing a meter inside the city limits:
To purchase a meter, please visit our Meter Application Division at City Hall, 55 Trinity Avenue, S.W., Suite
5400 and complete a new service application.
A copy of your building permit should be submitted
with the application.
If your meter is three inches (3")
or more, you will also need to submit a utility drawing with the
application.
If a property requires a meter 3" and
larger and is located across the street from the water main, the
street must be checked for casing and boring. In this case, the City
will perform an on-site inspection that must be completed before
the meter can be purchased.
If the water main is located across the street from
the property, a right-of-way repair charge will be assessed, payable
to the Department of Public Works and due at time of meter purchase
along with meter fees.
Separate payments will be needed for meter purchase
and right-of-way repair fees. The City accepts cash, checks (personal
or business), credit/debit cards (Visa and MasterCard) and money
orders.
Applications are processed and approved within 30
to 90 days. Be sure to allow yourself adequate time so that service
is available when needed.
Purchasing a meter outside
the city limits:
To purchase a meter, please visit us at City Hall, 55 Trinity Avenue, S.W., Suite
1650 and complete a new service application.
A copy of your building permit and sewer or septic
tank permits (the tissue copy, not the post card) must be submitted
with the application.
A utility drawing must be submitted with the application
for purchase of any meter three inches (3") and larger.
If a property requires a meter 3" and
larger and is located across the street from the water main, the
street must be checked for casing and boring. In this case, the City
will perform an on-site inspection that must be completed before
the meter can be purchased.
If the water main is located across the street from
the property, a right-of-way repair charge will be assessed, payable
to the Department of Public Works and due at time of meter purchase
along with meter fees.
Separate payments will be needed for meter purchase
and right-of-way repair fees. The City accepts cash, checks (personal
or business), credit/debit cards (Visa and MasterCard) and money
orders.
Applications are processed and approved between 30
and 90 days. Be sure to allow yourself adequate time so that service
is available when needed.
Fire service purchase inside the city limits:
As
with new meters, all fire service must be purchased at City Hall, 55
Trinity Avenue, S.W., Suite 1650.
Fire service for new construction will require a building
permit.
Two (2) sets of utility drawings will be needed.
A right-of-way repair fee is required in addition
to the fire service fee. Separate payments will be needed for these
fees.
When the fire service will be feeding hydrants, a
detector check (not to be confused with a backflow prevention device)
will be required.
All backflow prevention devices must be installed
in a separate vault.
The Department recommends that plans be reviewed prior
to purchase. Boring and casing may be needed for properties located
across the street from the water mains. In this case, the City will
perform an on-site inspection that must be completed before the fire
service can be purchased.
The City accepts cash, checks (personal or business),
credit/debit cards (Visa and MasterCard) and money orders.
Installation time is typically between 30 and 90
days. Be sure to allow yourself adequate time so that service is
available when needed.
Fire service purchase outside city limits:
As with new meters, all fire service must be purchased at City Hall, 55 Trinity
Avenue, S.W., Suite 1650.
A copy of the building permit and sewer or septic
tank permit and two (2) sets of utility drawings must be submitted
with the applications (tissue copies).
Boring and casing may be needed for properties located
across the street from the water mains. In this case, the City will
perform an on-site inspection that must be completed before the fire
service can be purchased.
We accept cash, checks (personal or business) credit/debit
cards (Visa and MasterCard) and money orders.
Installation time is typically between 30 and 90
days. Be sure to allow yourself adequate time so that service is
available when needed.
Irrigation meter purchases inside the city limits:
All irrigation meters must be purchased at City Hall, 55 Trinity Avenue, S.W., Suite 1650.
Purchasers must have a numerical street address (street
islands found in subdivisions may not be serviced without a numbered
address).
Purchasers who are not the property owners must have
a notarized letter from the owner in order to purchase an irrigation
meter .
When purchasing the meter inside the city, a right-of-way
fee is required and payable to the Department of Public Works. Separate
payments will be needed for these fees.
The City accepts cash, checks (personal or business),
credit /debit cards (Visa and MasterCard) and money orders.
Installation time is between 30 and 90 days. Be sure
to allow yourself adequate time so that service is available when
needed.
Irrigation meter purchases outside the city
limits:
All irrigation meters must be purchased at City Hall, 55 Trinity Avenue, S.W.,
Suite 1650.
Purchasers must have a numerical street address (street
islands found in subdivisions may not be serviced without a numbered
address).
Purchasers who are not the property owners must have
a notarized letter from the owner in order to purchase an irrigation
meter.
The City accepts cash, checks (personal or business),
credit/debit cards (Visa and MasterCard) and money orders.
Installation time is between 30 and 90 days. Be sure
to allow yourself adequate time so that service is available when
needed.
Hydrant installation/hydrant
relocation inside/outside the city limits:
Hydrant installation or relocation requires:
A $1,000 deposit
A letter on company letterhead requesting service
One site drawing (showing where the hydrant is to
be located)
One disc (dxf, AutoCAD 14 or 12, or CD ROM)
Once the required material is received, the City will contact
the purchaser with a final price quote. The deposit will be subtracted
from the final cost.
Relocation of meter inside/outside the city:
To
relocate a meter inside or outside the city limits, you will need to
complete a Water Meter Application.
If the meter is to be relocated more than 50 feet
or on another street, you will be charged for a new meter installation.
Relocation fees are determined by meter size.
Full payment is required at the time of application.
The meter must be located in the right-of-way area
within seven (7) feet from the curb.
24-hour flow test inside/outside the city limits:
Customers
requesting a flow test will need to submit the request in writing on
company letterhead along with a site drawing showing where the flow test
is to be made. The fee is $155 per flow test.
Re-establishment of meters inside/outside the city limits:
To
re-establish a meter, an existing meter box must be present at property.
Customers requesting meter re-establishment must apply
at City Hall, 55 Trinity Avenue, S.W., Suite 1650 and provide contact
information.
Once verification of a live water line to service
box is completed, the City will contact the applicant.
If service cannot be re-established, a new meter purchase
will be required.
Extension/relocation/cutting and plugging
of water mains inside/outside the city
Customers needing either of these services should submit:
A letter of request on company letterhead
One site drawing (showing where service will be rendered)
One disc (dxf, AutoCAD 14 or 12, or CD ROM)
Applicants requesting permission to extend the water
main themselves should contact the Bureau of Drinking Water Engineering
Group at 404-235-2002.
An initial fee of $1,000 is due upon service request.
This deposit will be credited towards the final cost quote.
Hydrant meter rentals inside/outside the
city limits
Customers wishing to rent a hydrant meter must apply at City Hall, 55 Trinity
Avenue, S.W., Suite 1650.
A $2,900 deposit is required. The deposit will be
refunded to the customer minus water usage after return of the meter.
A permit is required when the hydrant meter is used
to fill a truck or tank. Customers may call the Backflow Department
at 404-982-1486 to schedule an appointment to obtain the permit.
A backflow prevention device must be attached to
the hydrant meter.
