Report a broken meter

How do I determine if I have a leak?

Make sure all the water is off in your home (no washing machine or dishwashers running). Go out to your water meter in the ground, remove the lid and see if the dial is moving. If the dial moves at all, and you are sure no water on your property is on, then there is a leak somewhere in your plumbing between where it starts at the meter and your home. If you have a crawl space, be sure to check there also.

I have found my leak, and it is repaired.  Now what?

The City of Atlanta has a leak adjustment policy that may give you a break on your bill, depending upon the nature of the leak. If the leak is determined to be your responsibility, you should repair the leak and submit documentation of the repair (including receipts for labor, supplies and equipment) to Customer Service. Once your documentation has been reviewed and approved, the adjustment will be processed immediately. If the leak is determined to be the responsibility of the City, we will process the adjustment without any further action required on your part.

The amount and time period to which the adjustment can be applied varies depending on the nature of the leak. Call Customer Service at 404-658-6500.

How do I purchase a new water meter?
How do I start my water service?
How do I disconnect my service?
How do I report a leaky or broken meter?
Frequently Asked Questions

Still need help?

E-mail us here.