Contact You?

Need help understanding your bill? Is there a water or sewer emergency that you need to report? For all of your customer service needs, we are here to help you.

We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.

Customer Service
404.546.0311

Call center hours: 7 AM -6 PM, Monday through Friday
City Hall Bill payment location office hours: 8:15 AM - 5 PM, Monday through Friday.
Report metal plates in the street
Service Request

For emergencies after hours, on holidays or during weekends, please call
404.435.6340 

Care & Conserve (Bill Payment Assistance for Qualified Applicants)
404.546.3200

Department of Watershed Management Administrative Offices
404.546.1290  

Fax number is 404.658.7194

Office of Engineering Services
404.546.3282

Communications and Community Relations
404.546.3200
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For citizens with any type of water quality issues 
404.982.1468