Purchase A Water Meter

The Department of Watershed Management welcomes your business! We have provided these guidelines to assist you in establishing water service with the City of Atlanta. It is important to follow these guidelines exactly so that we may establish your service promptly, so if you have any questions, please call our Customer Service office at 404-330-6091.

Purchasing a meter inside the city limits:

To purchase a meter, please visit our Meter Application Division at City Hall, 55 Trinity Avenue, S.W., Suite 1600 and complete an application.

A copy of your building permit should be submitted with the application. If your meter is three inches (3") or more, you will also need to submit a utility drawing with the application.

If a property requires a meter 3" and larger and is located across the street from the water main, the street must be checked for casing and boring. In this case, the City will perform an on-site inspection that must be completed before the meter can be purchased.

If the water main is located across the street from the property, a right-of-way repair charge will be assessed, payable to the Department of Public Works and due at time of meter purchase along with meter fees.

Separate payments will be needed for meter purchase and right-of-way repair fees. The City accepts cash, checks (personal or business), credit/debit cards (Visa and MasterCard) and money orders.

Applications are processed and approved within 30 to 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Purchasing a meter outside the city limits:

To purchase a meter, please visit us at City Hall, 55 Trinity Avenue, S.W., Suite 1600 and complete a application.

A copy of your building permit and sewer or septic tank permits (the tissue copy, not the post card) must be submitted with the application.

A utility drawing must be submitted with the application for purchase of any meter three inches (3") and larger.
If a property requires a meter 3" and larger and is located across the street from the water main, the street must be checked for casing and boring. In this case, the City will perform an on-site inspection that must be completed before the meter can be purchased.

If the water main is located across the street from the property, a right-of-way repair charge will be assessed, payable to the Department of Public Works and due at time of meter purchase along with meter fees.

Separate payments will be needed for meter purchase and right-of-way repair fees. The City accepts cash, checks (personal or business), credit/debit cards (Visa and MasterCard) and money orders.

Applications are processed and approved between 30 and 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Fire service purchase inside the city limits:

As with new meters, all fire service must be purchased at City Hall, 55 Trinity Avenue, S.W., Suite 1600.

Fire service for new construction will require a building permit.

Two (2) sets of utility drawings will be needed. A right-of-way repair fee is required in addition to the fire service fee. Separate payments will be needed for these fees. When the fire service will be feeding hydrants, a detector check (not to be confused with a backflow prevention device) will be required.

All backflow prevention devices must be installed in a separate vault.

The Department recommends that plans be reviewed prior to purchase. Boring and casing may be needed for properties located across the street from the water mains. In this case, the City will perform an on-site inspection that must be completed before the fire service can be purchased.

The City accepts cash, checks (personal or business), credit/debit cards (Visa and MasterCard) and money orders. Installation time is typically between 30 and 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Fire service purchase outside city limits:

As with new meters, all fire service must be purchased at City Hall, 55 Trinity Avenue, S.W., Suite 1600.

A copy of the building permit and sewer or septic tank permit and two (2) sets of utility drawings must be submitted with the applications (tissue copies). Boring and casing may be needed for properties located across the street from the water mains. In this case, the City will perform an on-site inspection that must be completed before the fire service can be purchased. We accept cash, checks (personal or business) credit/debit cards (Visa and MasterCard) and money orders.

Installation time is typically between 30 and 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Irrigation meter purchases inside the city limits:

All irrigation meters must be purchased at City Hall, 55 Trinity Avenue, S.W., Suite 1650.

Purchasers must have a numerical street address (street islands found in subdivisions may not be serviced without a numbered address). Purchasers who are not the property owners must have a notarized letter from the owner in order to purchase an irrigation meter. When purchasing the meter inside the city, a right-of-way fee is required and payable to the Department of Public Works. Separate payments will be needed for these fees.

The City accepts cash, checks (personal or business), credit /debit cards (Visa and MasterCard) and money orders. Installation time is between 30 and 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Irrigation meter purchases outside the city limits:

All irrigation meters must be purchased at City Hall, 55 Trinity Avenue, S.W., Suite 1600.

Purchasers must have a numerical street address (street islands found in subdivisions may not be serviced without a numbered address). Purchasers who are not the property owners must have a notarized letter from the owner in order to purchase an irrigation meter.

The City accepts cash, checks (personal or business), credit/debit cards (Visa and MasterCard) and money orders. Installation time is between 30 and 90 days. Be sure to allow yourself adequate time so that service is available when needed.

Hydrant installation/hydrant relocation inside/outside the city limits:

Hydrant installation or relocation requires:

- A $1,000 deposit
- A letter on company letterhead requesting service
- One site drawing (showing where the hydrant is to be located)
- One disc (dxf, AutoCAD 14 or 12, or CD ROM)

Once the required material is received, the City will contact the purchaser with a final price quote. The deposit will be subtracted from the final cost.

Relocation of meter inside/outside the city:

To relocate a meter inside or outside the city limits, you will need to complete a Water Meter Application.

If the meter is to be relocated more than 50 feet or on another street, you will be charged for a new meter installation. Relocation fees are determined by meter size. Full payment is required at the time of application.
The meter must be located in the right-of-way area within seven (7) feet from the curb.

24-hour flow test inside/outside the city limits:

Customers requesting a flow test will need to submit the request in writing on company letterhead along with a site drawing showing where the flow test is to be made. The fee is $155 per flow test.

Re-establishment of meters inside/outside the city limits:

To re-establish a meter, an existing meter box must be present at property.

Customers requesting meter re-establishment must apply at City Hall, 55 Trinity Avenue, S.W., Suite 1600 and provide contact information.

Once verification of a live water line to service box is completed, the City will contact the applicant.
If service cannot be re-established, a new meter purchase will be required.

Extension/relocation/cutting and plugging of water mains inside/outside the city

Customers needing either of these services should submit:

A letter of request on company letterhead
One site drawing (showing where service will be rendered)
One disc (dxf, AutoCAD 14 or 12, or CD ROM)

Applicants requesting permission to extend the water main themselves should contact the Bureau of Drinking Water Engineering Group at 404-235-2002.

An initial fee of $1,000 is due upon service request. This deposit will be credited towards the final cost quote.

Hydrant meter rentals inside/outside the city limits:

Customers wishing to rent a hydrant meter must apply at City Hall, 55 Trinity Avenue, S.W., Suite 1600.

A $2,900 deposit is required. The deposit will be refunded to the customer minus water usage after return of the meter.

A permit is required when the hydrant meter is used to fill a truck or tank. Customers may call the Meter Application Dept. at 404-330-6091 to schedule an appointment to obtain the permit.

A backflow prevention device must be attached to the hydrant meter.

Customer Service
(404) 546-0311

We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday. 

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