The City of Atlanta recognizes that there are times when families and individuals face financial hardships and need help paying for essential services like water. The City offers financial assistance to low-income ratepayers who are having difficulty paying water and sewer bills through an innovative program called Care & Conserve.
The Care & Conserve program takes the further step of helping these ratepayers prevent future high bills by providing assistance with plumbing problems and with the installation of water efficiency devices. Care and Conserve benefits all customers of the Department of Watershed Management by helping to reduce the burden of outstanding debt on the system and by promoting the most efficient use of our water resources.
There are many good reasons for conserving water. Water is a very finite resource, and one of the elements most essential to life. Less than one percent of all the water on Earth is fresh water that can be used by people. This makes it important to use water wisely and not waste it. Water conservation is the most cost-effective and environmentally-sound way to maintain the world’s water supply. Reducing your consumption of water also directly reduces your water and sewer bill and reduces the demand for more capacity in the City’s water and wastewater treatment facilities.
What are the qualifications to apply for Bill Payment Assistance?
Bill Payment Assistance Qualifications
Receive a water bill directly from the City of Atlanta
(Exceptions; Power of attorney and wards of persons with an active account)
– Water service is legally on and the account is active
– Residence meets structural, meter size and residential qualifications
– Residential occupants meet low-income eligibility requirements (200% of poverty index) defined by Federal Office of Management and Budget
-Renters are required to provide the mailing and contact information for the landlord of the property
Click the link to view some of the documents needed to qualify
Landlords with properties that have the water bill in their name and duplexes and triplexes with a single meter are not eligible Care and Conserve for assistance.
How do I request a Care and Conserve Bill Payment Assistance application?
Applications can be downloaded here or by phone request at 404 546-3620.
Where do the funds for Care & Conserve come from?
Care & Conserve is funded through voluntary customer contributions, corporate donations, grants and monies set aside by the City of Atlanta.
How do I apply for assistance with my bill?
Customers seeking assistance with water and sewer bills should call our Care & Conserve hotline at 404-546-3620.
How do I contribute or make a donation?
You can donate to the Care & Conserve Program via your online account at http://payatlwateronline.com.