DWM Priorities and Goals

In advancing its goal of providing safe and sustainable drinking water, wastewater, and watershed protection services to the community, DWM focuses its efforts on four priority areas. The strategic plan serves as an overarching plan to these four priority areas and their respective goals.


Customer Service
Deliver the highest quality of service to our customers through improved communications and operations.

»    Establish proactive and responsive customer interfaces 

»    Implement initiative plan to identify and resolve root causes of complaints


Safe Workplace
Provide a safe and engaging workplace; conduct all activities in a safe manner for the protection of our employees and customers.

»    Institutionalize safety protocols to reduce the number and severity of accidents

»    Implement the Security Master Plan


Environmental Compliance
Assure full compliance with all environmental regulations to protect and enhance the region’s drinking water, wastewater, stormwater, and natural systems.


»    Implement recommendations from independent evaluations of facilities

»    Enhance use of technology to avoid violations and improve compliance

»    Modify policies and ordinances to ensure sustained improvement



Efficient Operations
Improve operational efficiencies to deliver the highest level of service to our customers in a sustainable and cost-effective manner.

»   Assess and improve staff skill levels and evaluate performance based upon clear expectations

»    Perform value engineering on major capital improvement projects

»    Complete Master Plans to provide a “road map” for 10-20 fiscal years 

»    Seek long-term economically, socially, and environmentally sustainable solutions.