For all customer service issues, including:

  • Leaks
  • Billing Questions
  • Sewer Spills
  • Missing Manhole/Meter Lids
  • Water Pressure Problems
  • Discolored Water
  • Clogged Storm Drains
  • IRRIGATION REFUND VERIFICATION

    During an assessment of water and sewer accounts, the Department of Watershed Management determined that some customers were inadvertently overbilled for usage due to an incorrect irrigation billing rate applied between July 1, 2008 and September 30, 2010.

    Only irrigation customers with usage of 7 ccfs or greater were affected by this error. The error was corrected and a refund check is being provided for the amount overbilled plus 7% interest accrued from July 1, 2008 through November 30, 2012, and any penalties (late fees) that affected customers may have incurred as a result of this occurrence.

    The Department of Watershed Management apologizes for the inconvenience caused and intends to make all affected irrigation customers whole in a fair and transparent manner.

    Please note that refund monies that remain unclaimed for five years will be remitted to the State of Georgia pursuant to the Disposition of Unclaimed Property Act, O.C.G.A. ยง 44-12-191 et seq.

    Please enter your account number to see if you were affected.

    Account #:

    City of Atlanta
    55 Trinity Avenue
    Suite 5400
    Atlanta, Georgia 30303
    Tel: 404.330.6000
    Fax: 404.658.6637

    Customer Service
    Call: 404.658.6500
    watershedhelp@atlwater.com