Kiosks Offer New Payment Options for Water Customers

The City Department of Watershed Management (DWM) has two payment kiosks – in the City Hall Atrium (55 Trinity Ave.) and the North Fulton Government Annex (7741 Roswell Road). The kiosks, which provide a touch-screen format, offer instructions in both English and Spanish.

The City Hall kiosk is available 8:15 a.m. to 5:00 p.m. during normal business and provides “real-time” results for customers. For example, after a payment is made, customer accounts will be automatically adjusted to reflect the new balance. Customers can view the new balance immediately by using prompts on the kiosk.

Customers do not need to have their water bills or their account numbers with them to use the kiosks. Instead, they can type in personal information and the system will pull up an electronic copy of the bill. The kiosk accepts credit cards, debit cards and checks. The kiosks cannot accept partial payments or cash or give back change.

In addition to the kiosks, customers still have the option of paying their bills at the DWM satellite offices, online and by mail. “We’re basically offering our customers an around-the-clock cashier,” said DWM Commissioner Rob Hunter. “We want to make doing business with the City an easy and efficient experience.”

Mayor Shirley Franklin demonstrated a water bill payment at the kiosk in the atrium of City Hall.

Video on Demand: City Unveils New Water/Sewer Bill Payment Kiosk at City Hall

Mayor Shirley Franklin