Need help understanding your bill? Is there a water or sewer emergency that you need to report? For all of your customer service needs, we are here to help you.
We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. – 7:00 p.m. Monday – Friday.
Call center hours: 7 AM -7 PM, Monday through Friday
City Hall Bill payment location office hours: 8:15 AM – 5 PM, Monday through Friday.
Report metal plates in the street
For emergencies after hours, on holidays or during weekends, please call
Care & Conserve (Bill Payment Assistance for Qualified Applicants)
Office of Engineering Services
Communications and Community Relations
For citizens with any type of water quality issues
Department of Watershed Management Administrative Offices
72 Marietta Street NE
Mon-Fri – 8:15 am to 5:00 pm
Need to contact another city department?