Customer Service

We are committed to providing quality customer service that exceeds the public's expectations for timely and effective delivery of City services.

In the Department of Watershed Management, we will fulfill that commitment by sustaining high quality customer service through accuracy, accountability and communication. The information on these pages is intended to guide you through the process of establishing service, paying your bill, requesting repairs and answering other service questions. We want to hear from you, please use our online form at ATL311.com to submit request online or contact us at 404-546-0311 outside the City limits, or 311 within the City limits 7:00 a.m. - 6:00 p.m. Monday - Friday.

MOST REQUESTED CHOICES

HELPFUL FEATURES

ADDITIONAL SERVICE

Possible 12% credit to sewer service charges

Atlanta City Code Sec. 154-277 – Sewer service charge.

“Sewer Availability”
(f) Applicability of section. Where the commissioner determines that sewer service is available to any lot, parcel of land, premises, or facility, 60 days’ notice will be given to the owner of such lot, parcel of land, premises, or facility directing connection to available sewer, and billing as provided in subparagraphs (a) through (e) above will thereafter be initiated unless an exemption is authorized as set forth in subparagraph (g) below.

(g) Exemption authorized. The mayor or his designee is hereby authorized to waive 12 percent of the sewer service charges for those domestic customers in the city who make application for such waiver and who can show to the satisfaction of the commissioner by certification of a master plumber licensed in the City of Atlanta, that they are not connected to the city’s water pollution control facilities. Said 12 percent constitutes that part of the sewer service charge imposed for the city’s water pollution control facilities’ operating costs that is directly associated with the treatment of wastewater.

The mayor is hereby authorized to waive the entire sewer service charge for those domestic customers in the city who make application for such waiver and who can show to the satisfaction of the commissioner by certification of a master plumber licensed in the city that they are not connected to the city’s water pollution control facilities. This certification must state that the lowest floor of their residence which contains rest room facilities, cannot be served by gravity flow. The waiver, once granted, shall continue in force, unless revoked, until plumbing permits are issued by the city’s plumbing inspector for connection to the sewer. Such waiver, when authorized by the mayor, shall become effective on the first day of the next billing cycle after the date of authorization. No waiver will be authorized if any portion of the residence is connected to the city’s water pollution control facilities.

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