(404)-546-0311
/
Contact Us
Atlantawatershed.org | Atlantawatershed.org | Atlantawatershed.org |
  • I Want To…
    • Start My Service
    • End My Service
    • Report A Problem
    • Address an Illegal Consumption Notice
    • Make an Open Records Request
    • Apply For A Toilet Rebate
    • Get A Senior Citizen Discount
    • Give DWM Feedback
    • Register As A Vendor
    • Prepare for Emergencies
    • Apply For A Job
    • Contact DWM
  • Inside DWM
    • Executive Bio for Commissioner Greg Eyerly
    • Strategic Priorities
    • DWM Strategic Plan 2022
    • DWM Annual Report 2022
    • DWM Annual Report 2019
    • Offices
      • Office of the Commissioner
        • Office of Communications and Community Relations
          • Community Outreach
        • Office of Safety and Security
        • Office of Information Technology
        • Policy and Intergovernmental Affairs
      • Office of Linear Infrastructure Operations
        • Technical Services
      • Office of Water Treatment and Reclamation
      • Office of Engineering Services
        • Backflow Compliance
      • Office of Financial Administration
      • Office of Watershed Protection
        • Green Infrastructure
        • Greenway Acquisition Project
        • Stormwater Ordinance
        • Stormwater Management
        • Grease Management
        • Environmental and Construction Enforcement
        • Environmental Impact Bond
        • Floodplain Management
        • Watershed Improvement Plans
      • Office of Customer Care and Billing Services
    • COA Standard Details
    • Document Repository
    • Water Quality Reports
    • History
    • Vendor Development
    • Video Carousel
  • Newsroom
    • Media Advisories
    • Press Releases
    • Traffic Advisories
    • Traffic Map
    • Newsletters
    • Disclaimer
    • Privacy
  • Projects
    • Capital Improvement Program
    • Clean Water Atlanta Program
    • Water Supply Program
  • Customer Service
    • DWM Customer Payment Portal
    • New Customer Welcome
    • Customer Service Experience Portal
    • Pay My Bill
    • Bill Calculator
    • Water & Sewer Rates
    • Late Fee
      • COA Standard Details
    • Request An Account Adjustment
    • Industrial Surcharge Fee Increase
    • Requests for Balance Pay-Off
    • Obtain Meter Installation or Rental Services
    • Forms
    • Care and Conserve
    • Care and Conserve Plumbing Repair Program
Home Customer Service – Field Inspections

Field Inspections To Be Performed
For The Office of Customer Care and Billing Services

Inspectors may be in your area to check for possible repairs of our water infrastructure

Watershed Management will soon have inspectors in your area to check various locations for possible needed repairs to our water infrastructure. Inspectors will assess a wide range of issues including leaks, damaged or broken meters. We are performing these inspections and subsequent repairs to improve our operations and service delivery to you.

During this time, you will notice our inspectors taking photos, which is necessary to document the nature of any potential repairs. The inspections may result in temporary lane closures and detours. Water service will not be affected unless otherwise stated.

We appreciate your patience as we work to provide quality assurance and quality control to you, our valued customer. If you have any questions or concerns, you may contact William Horton, External Communications Manager at 404-546-3203 or at whorton@atlantaga.gov.

Our Address

Department of Watershed Management Administrative Offices
72 Marietta Street NE
Mon-Fri – 8:15 am to 5:00 pm

City Directory

Need to contact another city department?

What can we help you find?

At a Glance

  • Document Repository
  • Fiscal Years 2023-24 Capital Improvement Projects List
  • Floodplain Management
  • Small Business Development Program 2023

Important News

  • Water Service Interruptions Map
  • Letters To Residents
  • Project Fact Sheets

Boards and Panels

  • Atlanta Fulton County Water Resources Commission (AFCWRC)
  • Riparian Buffer Technical Panel
  • Water and Sewer Appeals Board

Sign Up Newsletter

Make sure you do not miss interesting happenings
by joining our newsletter program.

Sign Up Now

 

View Our Job Openings

City of Atlanta Jobs
Work Source Georgia

 

Services for Accessibility

Georgia Relay – Dial 711

 

Contact Customer Service

ATL 311 – Dial 311 or 404-546-0311

Our center is open Monday through Friday, 7 a.m. to 7 p.m.
Online access is available 24/7/365 at www.atl311.com

21

May
News Release: DWM Wins Top Awards from Georgia Association of Water Professionals
...
Read More

19

May
News Release: Greg Eyerly Confirmed as New Commissioner of Department of Watershed Management
...
Read More
City of Atlanta, Watershed Management © 2025 All Rights Reserved. Phone: 404-546-0311
  • I Want To…
  • /
  • Inside DWM
  • /
  • Newsroom
  • /
  • Projects
  • /
  • Customer Service
  • /