During the current COVID-19 public health pandemic and shelter-in-place order, you may experience increased water consumption as you find yourself running the dishwasher and washing machine more frequently, and doing more household chores. This may result in an increased water bill.

Now is a great time to identify and repair inside and outside leaks at your property. Research has shown that the typical home can lose 2,000 to 20,000 gallons of water per year due to leaks. This includes toilet leaks, broken water heaters, dripping faucets, and outdoor hoses. Visit us at https://www.atlantawatershed.org/conservation/ for tips on how to identify potential leaks in your home, and methods to reduce water consumption.

If you do have a property leak repaired, per city code, you may be eligible for a bill adjustment. The Department of Watershed Management (DWM) only grants adjustments for meter leaks, underground leaks, and other identified leaks for above ground pipes and vandalism. For toilet and faucet leaks, certified medical documentation of hearing impairment is required.

To request an adjustment:

• Complete the Adjustment Request Form (ARF) and attach all plumber invoices or receipts for parts.
• The ARF can be submitted via online, mail or fax.
• Requests must be received within 12 months of the bill in dispute.
• Customers must pay the average bill amount as determined by the Department for the billing periods in dispute.

Forms are available by visiting ATL311.com; fax: 404-221-9518; and by mail – Attn: Adjustment Request, 72 Marietta St. NW, Atlanta, GA 30303.

In response to the COVID-19 public health pandemic, the DWM has implemented actions to adjust its operations and services to ensure the safety and health of employees and members of the public. Although our Walk-in Centers are closed to the public, there are alternative methods to pay your water and sewer bill: Western Union; online payments at payatlwateronline.com; Atlanta City Hall-DropBox; or mail checks to City of Atlanta, P.O. Box 105275, Atlanta, GA 30348.

If you are having difficulty making payments, you may qualify for assistance. Please visit https://www.atlantawatershed.org/care-and-conserve/ for more details. If you would like to make payment arrangements, please call ATL311 at 404-536-0311, and a customer service representative will be able to assist you.