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Start My Service

Starting Water Service at Your Home or Business is as EASY as 1‐2‐3!

Do We Service Your Address?

Click here to see if you are in are DWM’s service area.

If your address is not in the DWM’s service area, click here.

Is your property serviced by a master meter?

IMPORTANT NOTE: The Department of Watershed Management is not responsible for setting up service for third-party meter arrangements. Some customers whose address is within the service area may not be able to set up a water account if their community is serviced through a master meter.

What communities may be serviced through a master meter?
A master meter measures consumption of water furnished to multi-family accommodations, multi-unit commercial, or industrial properties through a single meter, where the individual units are not metered by the City of Atlanta’s Department of Watershed Management.

Is my property serviced through a master meter?
To determine if you are serviced through a master meter, please call the management of your Condo Association, Homeowners Association or Apartment Complex.

Required Documents & Fees

If applying online or via fax, all fees and deposits will be included on your first City of Atlanta Department of Watershed Management bill. Fees and deposits are required at the time of application if applying in person.

For Property Owners

1. A completed New Service Application

2. A copy of your Closing Statement, Closing Disclosure (HUD), Settlement Statement (HUD-1) or Warranty Deed including the physical address of the property within the body of the document or Tax Information is the name/address is not on the Deed

3. A valid government-issued ID (State-issued ID, State-issued driver’s license and/or a U.S. passport)

4. The required deposit of $80 (prices vary depending upon meter size) and an account establishment fee of $15

* Only the deed holder can apply for water services.

** We also do not accept purchase sale agreement or management agreement.

For Rental Customers

1. A completed New Service Application

2. A current lease agreement (please include the terms page and signature page.)

3. A valid government-issued ID (State-issued ID, State-issued driver’s license and/or a U.S. passport)

4. A required deposit of $80 (prices vary depending upon meter size) and an account establishment fee of $15

* Only the lease holder can apply for services.

** We do not accept sub-leases

For Businesses

1. A completed New Service Application

3. A legible copy of government-issued identification such as a valid driver’s license or U.S. passport in the applicant(s) name(s)

4. Submit EIN SS-4 IRS form

5. A letter of authorization to establish water on company letterhead if you are not the owner of the business

6. A required deposit of $80 (prices vary depending upon meter size) and an account establishment fee of $15

Ways to Apply

Apply Online

Online Application

Apply Via Fax

Download and complete the New Service Application in English or in Spanish.

Fax your application and documentation to 404-979-6787.

Apply In Person

Download and complete the New Service Application in English or in Spanish.

Bring your application, required documents and fees between the hours of 9 a.m. to 4 p.m. to one of the following locations:

55 Trinity Ave, Suite 1650, Atlanta, GA 30303
72 Marietta St., Atlanta, GA 30303

IMPORTANT NOTE: These Issues May Delay Your Service
False documentation (lease agreements, warranty deeds)
Outstanding utility bills on residential or commercial property
Expired driver’s license or ID
Underage applicant
Deceased applicant
Missing documents
Submission errors and/or misinformation

Our Address

Department of Watershed Management Administrative Offices
72 Marietta Street NE
Mon-Fri – 8:15 am to 5:00 pm

City Directory

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