New Customer Welcome


We are here to serve you

On behalf of the City of Atlanta, Department of Watershed Management (DWM), I would like to personally welcome you as our new customer. DWM is committed to providing you world class customer service.

We value each of our customers and in our effort to improve your experience, I would like to highlight some of the benefits of choosing the City of Atlanta as your water and/or wastewater utility service provider. It is important that you are aware of all of the programs available and our commitment to you.

  • Care and Conserve: Through this program, the City offers financial assistance to low-income customers who are having difficulty paying water and sewer bills. We also help these customers prevent future high bills by providing assistance with plumbing problems and with the installation of water efficiency devices.
  • Senior Discount: You may be eligible for a 30% Senior Citizen discount if you are 65 or older, with a household income of no more than $25,000 per year.
  • Toilet Rebate Program: Through our toilet rebate program, you can apply for rebates by replacing old, inefficient toilets with newer low-flow models.

To learn more about our programs, visit us at, or call 404-546-0311.

I am also proud to announce DWM’s Customer Experience Improvement Program (CEIP). The goal of the CEIP is to position the City of Atlanta as one of the nation’s top-rated utility providers in service delivery AND customer service. The initiative will ensure that EVERY team member, in every operational sector and at every level, understands the importance of their role in the customer’s experience.

The CEIP aligns directly with our Strategic Plan SP2022: A One Water Vision. The ultimate goal of the plan is to meet your needs by ensuring access to safe, clean drinking water and treatment of wastewater to the highest standards while investing in infrastructure to improve our resilience, making operations more efficient, and facilitating the continued growth and economic prosperity of the Metro Atlanta region.

The City of Atlanta is a leader in using innovation to deliver excellent customer service. We are happy that you have chosen to be a valued customer and part of our success! Welcome to the City of Atlanta! We are committed to serve you!

Yours in service,

Commissioner Mikita Browning


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